Tier 2 Support Specialist

Company: VirtualVocations
Location: Charlotte
Posted on: October 25, 2024

Job Description:

A company is looking for a Tier 2 Support Specialist to provide second-level escalation support within the Customer Success Team.

Key Responsibilities

Develop product expertise to troubleshoot and resolve customer software issues
Collaborate with internal teams to diagnose complex software problems and manage issue resolution
Engage with clients through various communication channels to provide support and consultation

Required Qualifications

3-4 years of experience in customer service, preferably in a SaaS/Cloud-based environment
Proficiency in HTML, CSS, JavaScript, SQL, Webhooks, and API integrations
Advanced Excel skills, including data manipulation and formulas
Experience with web-based tools such as Zendesk, Slack, and Jira
Familiarity with the hospitality industry is preferred

Keywords: VirtualVocations, High Point , Tier 2 Support Specialist, Other , Charlotte, North Carolina

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